If you run into an error message that an "email address is not available for use" or a "user with this email address already exists" there are three likely scenarios:
1. The patient in consideration had an account with a different provider and has since left in which case we need written confirmation from the patient that they would no longer like to be active with their former provider. They can email their request to firstname.lastname@example.org which will prompt us to deactivate their prior account, making the email address available for your use.
2. The patient in consideration has an account with a different provider and would like BOTH accounts with us; one with your office and one with the other. Our system does not permit one to have multiple accounts under one email address. In order to have both accounts we ask that the patient provide you with a secondary email address in order to have an active account with your practice as well as the other.
3. The patient has already been enrolled in your portal and has not activated their account. Check the "Patients" tab to confirm that the patient is not in your list of patients. If they are and it states "Not Activated", he/she will need to activate their account by locating the activation link in their email inbox.