NOTE: If you are wondering HOW to add staff to your primary BodySite account follow these steps: https://bodysite.com/new-on-bodysite-add-a-staff-account/ in order to do so.
For commonly asked questions, read the following:
Q: How can I edit the email of a staff account?
A: Two options here: (1) Deactivate the record with the wrong email address, and create a NEW staff account with the updated email address or (2) Send email@example.com an email with the old email address (or Name) of the Staff account and what you would like it updated to.
Q: What capabilities do staff accounts have?
A: Almost all, except a few limitations. (1) They cannot add staff accounts (2) They cannot create EverydayRx's for patients (3) They cannot view the messages of other staff personnel. Staff accounts CAN add or edit content/programs, monitor patients, add patients, message patients, create new plans, and so on.
Q: Can staff accounts add other staff accounts?
A: NO. For privacy, security and to assist in your compliance with HIPAA, we leave it up to the primary account holder to determine which staff people in THEIR office have access to the account, their patient list, patient data, etc. If you, as the primary account holder, need someone in your office to be the main, administrative account (you can only have one), you can either share login credentials with them personally or we can change the primary account holder for you from our back-end database.
Q: Can staff accounts create an EverydayRx for patients?
A: No, staff accounts cannot make an EverdayRx for patients; this is solely a function of the primary account holder’s account. Because the EverdayRx could serve as a digital “prescription” of sorts, it is an exclusive function for the primary account. Of course, there are multiple simultaneous logins for any given account, so if the primary account holder wants wants staff personnel creating an EverdayRx for patients, he/she can share their login with who they choose to, as long as they comply with privacy and HIPAA best practices.
Q: Can I deactivate staff accounts?
A: YES. Of course :). This is a great tool for you to leverage for HIPAA compliance and overall office security. If a staff person leaves your practice, immediately go in and deactivate their staff account so they no longer have access to your account, patients, patient list, etc. Note that we cannot FULLY delete the staff account. If you or the patient should ever need to look back on the history of messages between a patient and that staff person, all of that data must be preserved.
Got any questions. Submit a request below. :)