If you received a message stating that the PDF or JPG file you tried uploading did not upload or that it is an invalid file type, you were likely receiving that error message because the file is too large. In order to fix this issue, and upload the files needed, you will want to “compress” the file (to make the file size smaller) in order for it to upload. Files must only be 10MB so please compress accordingly.
If you don't have a compressing system already implemented, we recommend using PDFCompress and Compress JPEG to compress files. Certain computers also have their own "compress" function which will work for this technical issue as well.