"This Email Address Is Not Available For Use"

If you run into an error message that an "email address is not available for use" or a "user with this email address already exists" there are two likely scenarios, outlined below. Please note, this error message is never in error. But no worries, we will get you squared away! Email [e-mail] or call 561-247-3839 for additional assistance.

1. The patient has already been enrolled in your portal and has not activated their account. Check the "Patients" tab to confirm that the patient is not in your list of patients. If they are and it states "Not Activated", he/she will need to activate their account by locating the activation link in their email inbox. You can click on their record and click "Resend Activation" in the top righthand corner if you would like to resend.

2. The person you're trying to enroll has an account associated with a Team/Staff account. BodySite only permits one account per email address. If you're trying to enroll your team member as a patient or your patient as a team member, you will need to use a different email address for one of the accounts. If they no longer need the prior account and they only need the one you're trying to add now and you've already deactivated the account, that won't actually release the email address for you. You will need to go into that prior account and edit their email address to something like "old-[email address].