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  1. Wellness Portal Technical Support
  2. Provider FAQs

Provider FAQs

Answers to frequently asked questions by providers.

  • "This Email Address Is Not Available For Use"
  • 5 Tips and Tricks to Successful Content Creation
  • Patient Account is Not Receiving Daily Emails
  • Adding Memberships / Subscriptions
  • Staff Account FAQ's
  • How Can I Integrate With InBody?
  • Strip Formatting on BodySite
  • How Do I (a provider) Add Videos To My Account?
  • How Do I Change the Email Address on an Account?
  • Can I Delete A Patient Account?
  • Do my plan changes update automatically for patients on a plan?
  • Can patients self-enroll?
  • Customizing Patient Tracking: How Do I Turn Off Certain Trackers?
  • If I enter notes under a patient account, does the patient see the notes or will it only be visible to the practitioner?
  • Do patients get email every day? Automatically?
  • Private Messages, Alerts, Daily Program: Can I turn it off?
  • What's Up With Blank Days?
  • Error Message Uploading PDF or JPG
  • What To Do If My Page Won't Scroll?
  • Can I View This Platform on My Mobile Device?
  • How Do I Create a Patient Account for Myself (for providers experimenting with the system)
  • How Do I Create Wellness Plan Templates from Scratch
  • Patient Activation, De-Activation, Re-Activation
  • How Do I Assign a Survey or Questionnaire to My Patient or Client Account?
  • Wellness Plan Templates
  • How Do I Restart a Patient's Program or Add a New Program?
  • How Do I Restart a Program or Change Start Date?
  • How Do I Add Meals to My Meals Library to Use in My Wellness Plans?
  • How Do I Make My Wellness Plans Available?
  • The Log In Button is Not Working (Internet Explorer)
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