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  1. Wellness Portal Technical Support
  2. Provider FAQs

Provider FAQs

Answers to frequently asked questions by providers.

  • Printing A Plan: Can You?
  • Do my plan changes update automatically for patients on a plan?
  • Can patients self-enroll or purchase plans online?
  • Customizing Patient Tracking: How Do I Turn Off Certain Body Metrics?
  • If I enter notes under a patient account, does the patient see the notes or will it only be visible to the practitioner?
  • Do patients get email every day? Automatically?
  • What's Up With Blank or No Content Days?
  • Error Message "Invalid File Type" Uploading PDF or JPG
  • What To Do If My Page Won't Scroll?
  • Can I View This Platform on My Mobile Device?
  • How Do I Create a Patient Account for Myself (for providers experimenting with the system)
  • How Do I Create My Own Care Plans from Scratch?
  • Patient Activation, De-Activation, Re-Activation
  • How Do I Assign a Form/Survey to My Patient or Client Account?
  • Available Plans & Templates - How Do I Edit?
  • How Do I Restart a Patient's Program or Add a New Program?
  • How Do I Restart a Program or Change Start Date?
  • How Do I Add Recipes to My Recipes Library to Use in My Plans?
  • Draft Mode vs Live Plans
  • What Browsers is BodySite Compatible With?
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