I Cannot Log Into My Account

If you are unable to log in and cannot get into your account there are some likely scenarios for trouble logging in: 

1. Your provider has not actually enrolled you as a patient in their practice's account. Many of our providers use enrollment links on their personal social media and websites as an indication to "register" you in a wellness program. Although this is the first step in the process, your physician then has to go in and manually create a patient account for you with BodySite which takes varying amounts of time depending on the provider. I would encourage you to contact your provider to confirm that they have received your request and have enrolled you as a patient under their account.

2. You have not activated your BodySite account. Locate the Program Activation email from your provider's practice in your email inbox. If you can't find it, search your Inbox for "yourhealthmail" to find it that way. Follow the activation link to create your BodySite password and account. After following this process, you will be able to login. If you did not receive the activation link, please ask your provider to resend.

3. Wrong password or email address. If you have forgotten your password, or the password you are using is not working, use the "I forgot my password" function on the login page to reset your password. Please be sure to check that the email address you are using is the same one you used to enroll in BodySite via your provider.