Patient FAQs
Answers to frequently asked questions by patients.
- Help with the Innotech Scale
- Patient App Tutorial/Training Video
- Tracking/Logging Food Using the Food Tracker
- I Cannot Log Into My Account
- Can I take pictures of my meals/foods?
- How Do I Share Photos with My Provider?
- I can't hear videos in the app - no sound / audio
- Blank White Screen on the App/App Not Working/Data Not Showing
- When I Use the Bar Code Food Scanner, the Information is Incorrect
- What Devices Are You Integrated With?
- I Can't Find My Activation Email
- I Cannot Track Exercise/Activity on the App
- Foods not showing when tracking, but calories show
- What does Sport Activity Level Mean in the app?
- Integrating Withings Devices
- Can I Integrate My FitBit for Tracking Weight, Steps, Sleep . . .
- Generate Your Own Shopping List
- Tracking Weight and Body Measurements
- BodySite App FAQ
- How to Edit a Wrong Phone Number Submission
- Additional Resources on Plans: Recipes and Shopping Lists
- Private Messages, Alerts, Daily Program: Can I turn it off?