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  1. Wellness Portal Technical Support
  2. Patient FAQs

Patient FAQs

Answers to frequently asked questions by patients.

  • Help with the Innotech Scale
  • Patient App Tutorial/Training Video
  • Tracking/Logging Food Using the Food Tracker
  • I Cannot Log Into My Account
  • Can I take pictures of my meals/foods?
  • How Do I Share Photos with My Provider?
  • I can't hear videos in the app - no sound / audio
  • Blank White Screen on the App/App Not Working/Data Not Showing
  • When I Use the Bar Code Food Scanner, the Information is Incorrect
  • What Devices Are You Integrated With?
  • I Can't Find My Activation Email
  • I Cannot Track Exercise/Activity on the App
  • Foods not showing when tracking, but calories show
  • What does Sport Activity Level Mean in the app?
  • Integrating Withings Devices
  • Can I Integrate My FitBit for Tracking Weight, Steps, Sleep . . .
  • Generate Your Own Shopping List
  • Tracking Weight and Body Measurements
  • BodySite App FAQ
  • How to Edit a Wrong Phone Number Submission
  • Additional Resources on Plans: Recipes and Shopping Lists
  • Private Messages, Alerts, Daily Program: Can I turn it off?
Wellness Portal Technical Support
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